At Fit Motion Shop, we’re committed to delivering your premium fitness equipment with the same professionalism you expect from our products. Whether you’re a professional athlete, fitness trainer, or home gym enthusiast, our global shipping and hassle-free returns ensure you can train with confidence.

Shipping Information

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options:

  • Standard Shipping (Recommended):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Flat Rate: $12.95 USD
    • Tracking: Full tracking provided
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Minimum Order: $50 USD
    • Tracking: Basic tracking provided

Note: We currently do not ship to some remote areas and certain Asian countries due to logistical constraints. You’ll be notified during checkout if your location isn’t serviceable.

Returns & Exchanges

We stand behind our professional-grade fitness equipment. If you’re not completely satisfied, you may return most items within 15 days of receipt.

Return Process:

  1. Initiate Your Return: Email our customer service at [email protected] within 15 days of receiving your order. Include:
    • Your order number
    • Product name(s)
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Receive Authorization: We’ll respond within 2 business days with:
    • Return authorization number
    • Shipping instructions
    • Any special packaging requirements (for large items like boxing rings or barbell sets)
  3. Ship Your Return: Package the item securely in its original packaging with all accessories. Include the return authorization number clearly on the package.
  4. Refund Processing: Once we receive and inspect your return, we’ll process your refund within 5 business days.

Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns on:

  • Opened boxing hand wraps
  • Used boxing gloves
  • Personal accessories that have been removed from original packaging

Refund Information:

  • Timing: Refunds typically appear in your account within:
    • Credit Cards: 5-10 business days
    • PayPal: 3-5 business days
  • Amount: You’ll receive a full refund of the product price. Original shipping fees are non-refundable unless the return is due to our error.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

Damaged or Incorrect Items

If your fitness equipment arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange for expedited replacement shipping at no cost to you.

Contact Us

For any shipping or returns questions, our customer service team is ready to assist:

Email: [email protected]
Fit Motion Shop
3073 Chipmunk Lane, ATLANTA, US 75551

Note: This policy applies to all orders except those shipping to excluded regions. All timelines are estimates and may vary based on carrier performance or customs processing.