Welcome to Fit Motion Shop’s FAQ section! We’re dedicated to providing premium fitness equipment with fast, reliable worldwide delivery. Below you’ll find answers to our most common questions about products, shipping, payments, and more. If you don’t find what you’re looking for, our Atlanta-based customer service team is always ready to help at [email protected].
About Our Products
1. What types of fitness equipment does Fit Motion Shop specialize in?
We specialize in high-quality fitness equipment across several categories including:
- Strength training (barbells, barbell collars, abdominal trainers)
- Boxing & Martial Arts gear (gloves, hand wraps, rings, sets)
- Balance and coordination training equipment
- Body weight training accessories
- Aerobic equipment (steppers, weights)
2. Are your products suitable for professional athletes?
Absolutely! Many of our products, especially our boxing equipment and barbells, are designed to meet professional standards. We carefully select equipment that balances durability with performance to serve everyone from fitness beginners to professional athletes.
3. How do I choose the right product for my needs?
Consider your fitness goals, available space, and budget. Our website categorizes products by training type to help you find what you need. For personalized recommendations, feel free to email our customer service team with details about your fitness objectives.
Ordering & Account Questions
1. How do I place an order?
Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. You’ll need to provide shipping information and choose your preferred payment method.
2. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
3. Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track your orders, save your shipping information for future purchases, and receive exclusive offers.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website (DHL, FedEx, or EMS depending on your shipping method).
Shipping & Delivery
1. Where do you ship to?
We ship globally to most countries! Currently, we cannot deliver to some remote areas in Asia and other regions. During checkout, our system will automatically verify if we can ship to your location.
2. What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): 10-15 day delivery via DHL or FedEx (fully tracked)
- Free Shipping: 15-25 day delivery via EMS for orders over $50 (includes basic tracking)
3. How can I get my order faster?
For fastest delivery:
- Choose Standard Shipping
- Place your order before 12 PM EST (Monday-Friday) for potential same-day processing
- Ensure your shipping information is complete and accurate
4. What if my package is delayed?
While we carefully select reliable shipping partners, occasional delays can occur due to customs, weather, or other factors beyond our control. If your package is significantly delayed, contact our customer service with your order number, and we’ll investigate with the carrier.
Returns & Exchanges
1. What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Items must be unused, in original packaging, and in resellable condition. To initiate a return, email [email protected] with your order number and reason for return.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
3. How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
4. What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience! Please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Product Care & Maintenance
1. How should I care for my boxing gloves/hand wraps?
After each use, allow gloves to air dry (never store them while damp). Use a mild disinfectant spray inside the gloves. For hand wraps, machine wash cold and air dry. Avoid excessive heat which can damage materials.
2. What maintenance does barbell equipment require?
Regularly check barbells for loose collars or damaged threading. Keep bars clean and dry, occasionally applying a light coat of barbell oil to prevent rust. Store in a dry place when not in use.
3. How can I maximize the lifespan of my balance trainers?
Avoid exposing balance trainers to extreme temperatures or direct sunlight for prolonged periods. Clean with mild soap and water, and store properly to prevent deformation.
Still Have Questions?
Our customer service team at Fit Motion Shop is always happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 3073 Chipmunk Lane, ATLANTA, US 75551
We typically respond to all inquiries within 24 hours during business days (Monday-Friday).